Returns & Exchanges
MOWALOLA offers a 14-day return window from the date of delivery for all unworn, unwashed items with original tags attached. Please note that certain exclusive drops and intimate apparel are considered final sale and cannot be returned.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack the merchandise in its original packaging, ensuring all designer labels and security tags remain intact and untampered with.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request approval.
Quality Check & Refund
Once our warehouse team inspects the items for quality assurance, your refund will be processed to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing